At Cyber Tech Sphere, we want you to be completely satisfied with your purchase. This Returns and Refunds Policy outlines the procedures for returning products and obtaining refunds. By making a purchase, you agree to the terms of this policy.

2. Eligibility for Returns

2.1 General Policy

You may return products within 7 days of receipt for a refund or exchange, provided they meet the following conditions:

• The product is in its original, unused, and undamaged condition.
• The product is in its original packaging, including all accessories, manuals, and other items that came with it.
• You have the original receipt or proof of purchase.

2.2 Non-Returnable Items

The following items are non-returnable and non-refundable:

• Digital products or services
• Customized or personalized items
• Clearance or sale items
• Items marked as non-returnable at the time of purchase

3. Return Process

3.1 Requesting a Return

To initiate a return, please contact our customer service team with the following information:

• Order number
• Item(s) you wish to return
• Reason for the return

3.2 Return Authorization

Once we receive your request, we will provide you with a Return Authorization Number (RAN) and instructions on how to return the item. Please include the RAN on the return package.

3.3 Shipping Costs

You are responsible for the cost of return shipping unless the return is due to a defective or incorrect item. We recommend using a trackable shipping method to ensure your return is received.

4. Refunds

4.1 Processing Time

Refunds will be processed within [insert number] days of receiving the returned item. Refunds will be issued to the original payment method used for the purchase.

4.2 Partial Refunds

In some cases, partial refunds may be issued if the returned item is not in its original condition, is damaged, or is missing parts not due to our error.

5. Exchanges

If you wish to exchange a product for a different item, please follow the return process outlined above and place a new order for the replacement item. Exchanges are subject to product availability.

6. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact our customer service team immediately. We will arrange for a replacement or refund at no additional cost to you.

7. Contact Us

If you have any questions or need assistance with returns or refunds, please contact us at
[email protected]